Aflac

Q: What type of insurance does Aflac provide?

Aflac specializes in supplemental and voluntary insurance, including Accident, Cancer, Critical Illness, Hospital Indemnity, Short-Term Disability, Dental, Vision, and Life insurance.

Q: Does Aflac pay the doctor or the policyholder?

Unlike major medical insurance, Aflac pays cash benefits directly to the policyholder (unless assigned otherwise). You can use the money to cover out-of-pocket medical costs, deductibles, or everyday living expenses like rent and groceries.

Q: How do I file a claim with Aflac?

You can file a claim quickly online through your myAflac account, via the myAflac mobile app, or by calling Aflac claims support. Many claims are processed and paid within days, and some are paid in as little as 24 hours.

Q: Can I get Aflac if I already have health insurance?

Yes. Aflac is designed to work alongside your primary major medical health insurance, helping to cover the gaps, deductibles, and out-of-pocket expenses that your primary plan may not fully cover.

Written by: insurance on August 28, 2026

Verified Provider Data Official Source: aflac.com Updated: August 2026 A.M. Best A+ Rated

Aflac Insurance supplemental health coverage, financial protection, and customer service support

Supplemental InsuranceDirect Cash BenefitsFortune 500

Get a Quote Call 1-800-4-AFLAC myAflac Login

Aflac Insurance – Supplemental & Voluntary Coverage

Headquarters: Columbus, GA · Serving the US & Japan · American Family Life Assurance Company

Accident · Cancer · Critical Illness · Dental · Vision · Disability · Est. 1955

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About This Provider

Aflac (American Family Life Assurance Company of Columbus) is the largest provider of supplemental insurance in the United States. Headquartered in Columbus, Georgia, Aflac has been helping fill the gaps in major medical insurance since 1955 by offering voluntary policies for Accident, Cancer, Critical Illness, Hospital Indemnity, Disability, Dental, Vision, and Life.

Unlike traditional health insurance that pays the doctor, Aflac pays cash benefits directly to the policyholder (unless assigned otherwise). This means you can use the funds to cover out-of-pocket medical expenses, high deductibles, or even everyday living costs like rent, groceries, and utilities while you recover.

As a Fortune 500 company with an A+ (Superior) financial strength rating from A.M. Best, Aflac is renowned for its rapid claims processing. Through the myAflac app and online portal, many claims are approved and paid in as little as 24 hours, providing crucial financial relief exactly when it is needed most.

Company Information
Company Name	Aflac (American Family Life Assurance Company)
Company Type	Public Corporation (NYSE: AFL)
Headquarters	1932 Wynnton Rd, Columbus, GA 31999
Founded	1955
Phone	1-800-992-3522 (1-800-4-AFLAC)
Services	Accident · Cancer · Critical Illness · Hospital Indemnity · Disability · Dental · Vision · Life
Coverage Area	United States & Japan
Price Range	$ (Affordable Supplemental Premiums)
Payment	Payroll Deduction (Workplace) · Direct Bill (Individual) · EFT · Credit Card
Digital Tools	myAflac Mobile App · Online Portal · Fast Track Claims · Digital ID Cards
Website	www.aflac.com

A+

A.M. Best Rating

50M+

Global Policyholders

Countries Served

1955

Year Est.

24/7

Claims Support

Price Range

Customer Service Hours

Standard business hours for new quotes and policy changes. Claims services and emergency support are available 24/7.

Customer Service & Quotes

Day	Open	Close
Monday	8:00 a.m.	6:00 p.m.
Tuesday	8:00 a.m.	6:00 p.m.
Wednesday	8:00 a.m.	6:00 p.m.
Thursday	8:00 a.m.	6:00 p.m.
Friday	8:00 a.m.	6:00 p.m.
Saturday	Closed	Online Only
Sunday	Closed	Online Only

Claims Department

Day	Open	Close
Monday	24 Hours	24 Hours
Tuesday	24 Hours	24 Hours
Wednesday	24 Hours	24 Hours
Thursday	24 Hours	24 Hours
Friday	24 Hours	24 Hours
Saturday	24 Hours	24 Hours
Sunday	24 Hours	24 Hours

Coverage Options & Add-ons

Explore the comprehensive range of supplemental insurance products offered by Aflac to protect your financial health.

Why Choose Aflac?

Key benefits and features that distinguish Aflac as the leader in supplemental insurance.

Direct Cash Benefits

Financial Flexibility

Aflac pays benefits directly to you, not the doctor. Use the cash for deductibles, copays, or everyday living expenses like rent and groceries.

Policyholder Control

Rapid Claims Processing

Fast Track

With the myAflac app, many claims are processed and paid in as little as 24 hours, providing immediate financial relief when you need it most.

Speed & Efficiency

Workplace & Individual

Flexible Enrollment

Get covered conveniently through payroll deduction at work, or purchase an individual policy directly for yourself and your family.

Convenient Access

Superior Financial Strength

A+ A.M. Best Rating

As a Fortune 500 company, Aflac maintains exceptional financial stability, ensuring reliable claim payments for decades to come.

Trusted Security

Headquarters Location

Aflac’s global corporate headquarters is located in Columbus, Georgia. Use this map for corporate correspondence. For local service, please contact your workplace benefits administrator or an independent Aflac associate.

Address	1932 Wynnton Rd, Columbus, GA 31999
Region	Muscogee County, Georgia
From I-185	Take exit 1 for GA-22 / Whittlesey Blvd. Head north, then turn right onto Wynnton Rd. The Aflac campus is a prominent landmark on the right.
Parking	Corporate visitor parking available by appointment
GPS	32.4985° N, 84.9355° W

Aflac Global HQ

⭐⭐⭐⭐⭐ Corporate

1932 Wynnton Rd
Columbus, GA 31999

Mon-Fri: 8:00 a.m. – 6:00 p.m.

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Company History & Background

From a small startup in Georgia to a global Fortune 500 insurance leader.

Year	Milestone
1955	Founded in Columbus, Georgia, by John Amos, Paul Amos, and William Amos as American Family Life Assurance Company.
1974	Expanded operations internationally, establishing a major presence in Japan (Aflac Life Insurance Japan Ltd.).
1990s	Went public on the New York Stock Exchange (NYSE: AFL) and became a dominant force in the US supplemental insurance market.
2000	Introduced the iconic Aflac Duck mascot in advertising, which became one of the most recognized and beloved characters in marketing history.
2026	Continues to serve over 50 million policyholders worldwide, maintaining an A+ (Superior) rating from A.M. Best and pioneering digital-first claims processing.

Frequently Asked Questions

What type of insurance does Aflac provide?

Aflac specializes in supplemental and voluntary insurance, including Accident, Cancer, Critical Illness, Hospital Indemnity, Short-Term Disability, Dental, Vision, and Life insurance.

Does Aflac pay the doctor or the policyholder?

Unlike major medical insurance, Aflac pays cash benefits directly to the policyholder (unless you choose to assign the benefit to a provider). You can use the money however you need to, whether for medical bills, deductibles, or everyday living expenses.

How do I file a claim with Aflac?

You can file a claim quickly online through your myAflac account, via the myAflac mobile app, or by calling Aflac claims support. Many claims are processed and paid within days, and some are paid in as little as 24 hours.

Can I get Aflac if I already have health insurance?

Yes. Aflac is specifically designed to work alongside your primary major medical health insurance, helping to cover the gaps, deductibles, and out-of-pocket expenses that your primary plan may not fully cover.

How do I pay my Aflac premium?

If you get Aflac through your employer, premiums are typically deducted conveniently from your paycheck. If you have an individual policy, you can pay via direct bill, automatic bank transfer (EFT), or credit card through the myAflac portal.

Other Insurance Providers

Disclaimer: This article is an independent directory listing and is not affiliated with, endorsed by, or sponsored by Aflac (American Family Life Assurance Company). All information including coverage options, phone numbers, and office details is compiled from publicly available sources and is believed to be accurate as of August 2026. Coverage availability, prices, and terms may vary by state, employer group, and individual circumstances. Contact the company directly at 1-800-992-3522 or visit aflac.com for the most current information and official quotes. Aflac and the Aflac Duck are registered trademarks of Aflac Incorporated.