Acuity Insurance – Auto, Home & Business Coverage
About This Provider
Acuity, A Mutual Insurance Company is a highly rated provider of personal and commercial insurance, specializing in Auto, Home, Business, and Workers’ Compensation coverage. Headquartered in Sheboygan, Wisconsin, the company has been protecting families, farms, and businesses since 1925.
As a mutual insurance company, Acuity is owned by its policyholders, not outside shareholders. This unique structure allows the company to focus on long-term financial stability, exceptional customer service, and returning value to policyholders through competitive rates and potential dividends, rather than maximizing shareholder profits.
Acuity operates primarily in the Midwest and select other states, maintaining an A+ (Superior) financial strength rating from A.M. Best. They are widely recognized for their personalized approach, utilizing a network of independent local agents who provide tailored advice, alongside robust digital tools for seamless policy management and 24/7 claims support.
| Company Name | Acuity, A Mutual Insurance Company |
|---|---|
| Company Type | Mutual Insurance Company |
| Headquarters | 2800 S Taylor Dr, Sheboygan, WI 53081 |
| Founded | 1925 |
| Phone | 1-800-279-8849 (Customer Service) |
| Services | Auto · Home · Renters · Business · Workers’ Comp · Life · Umbrella |
| Coverage Area | 15 States (Primarily Midwest: WI, IL, IN, OH, MN, IA, CO, etc.) |
| Price Range | $$ (Competitive/Mid-Range) |
| Payment | Credit Card · Debit Card · Bank Transfer (EFT) · Check |
| Digital Tools | Acuity Mobile App · Online Policy Portal · E-Billing · Digital ID Cards |
| Website | www.acuity.com |
Customer Service Hours
Standard business hours for new quotes and policy changes. Claims services are available 24 hours a day, 7 days a week.
New Quotes & Service
| Day | Open | Close |
|---|---|---|
| Monday | 8:00 a.m. | 5:00 p.m. |
| Tuesday | 8:00 a.m. | 5:00 p.m. |
| Wednesday | 8:00 a.m. | 5:00 p.m. |
| Thursday | 8:00 a.m. | 5:00 p.m. |
| Friday | 8:00 a.m. | 5:00 p.m. |
| Saturday | Closed | Online Only |
| Sunday | Closed | Online Only |
Claims Department
| Day | Open | Close |
|---|---|---|
| Monday | 24 Hours | 24 Hours |
| Tuesday | 24 Hours | 24 Hours |
| Wednesday | 24 Hours | 24 Hours |
| Thursday | 24 Hours | 24 Hours |
| Friday | 24 Hours | 24 Hours |
| Saturday | 24 Hours | 24 Hours |
| Sunday | 24 Hours | 24 Hours |
Coverage Options & Add-ons
Explore the comprehensive range of personal and commercial insurance products offered by Acuity.
Why Choose Acuity?
Key benefits and features that distinguish Acuity, A Mutual Insurance Company in the market.
Mutual Company Structure
Local Independent Agents
Superior Financial Strength
Digital Convenience
Headquarters Location
While Acuity operates across 15 states, their corporate headquarters is located in Sheboygan, Wisconsin. Use this map for corporate correspondence. For local service, please contact your independent Acuity agent.
| Address | 2800 S Taylor Dr, Sheboygan, WI 53081 |
|---|---|
| Region | Sheboygan County, Wisconsin |
| From I-43 | Take exit 108 for WI-23 / Taylor Dr. Head west on Taylor Dr. The headquarters campus is located on the south side. |
| Parking | Corporate parking available for visitors/appointments |
| GPS | 43.7425° N, 87.7326° W |
Company History & Background
From a small local provider to a respected regional mutual insurance leader.
| Year | Milestone |
|---|---|
| 1925 | Founded in Sheboygan, Wisconsin, originally focusing on automobile insurance for local drivers. |
| 1950s-70s | Expanded coverage offerings to include homeowners, farm, and commercial business insurance. |
| 1990s | Began expanding footprint beyond Wisconsin into neighboring Midwest states, maintaining its mutual company structure. |
| 2010s | Launched comprehensive digital platforms, including the Acuity mobile app, enhancing customer self-service capabilities. |
| 2026 | Continues to serve over 100,000 policyholders across 15 states, consistently earning A+ (Superior) ratings from A.M. Best for financial strength. |
